This site is owned and operated by Balgonie Consultants Ltd of Unit 1, 20 Ridgeway, Donibristle Industrial Estate, Dalgety Bay, Fife KY11 9JN.
We are registered with the Information Commissioner’s Office as data controllers under the General Data Protection Regulation (G.D.P.R) May 2018 and are fully compliant with G.D.P.R.
1. Information being collected
Website usage information is collected using cookies. We will also collect information relating to personal identification, address, contact details and age verification either online via our website or in our retail premises. We also require financial information for payment processing.
2. How data is used
We use your details to process your order and to contact you regarding special offers and useful information. We also use the data for assessment and analysis purposes for marketing, consumer preferences and product analysis to aid with reviewing, developing and improving our services. We may send your details to credit reference and fraud prevention agencies if required. Balgonie Consultants Ltd will not share your information with other companies without informed consent.
3. Where data is stored
Data is held on our computer system, including a cloud storage for ease of interdepartmental transfer. These files are secure and encrypted (where necessary), and are backed-up on different media. This data will be held for 7 years from the last order or contact from you and is required for our VAT records.
We may, from time to time, use your contact details to send you news from Balgonie Consultants, and other information that may be of interest to you. If you have opted in to receive marketing, you may opt out at any time. Please see the Contacting us section for how to do this.
Access to your information and correction – Under the new G.D.P.R. legislation, you have the right to request a copy of any information we hold about you. Please see the Contacting us section for details. You may also ask us to correct or remove any inaccurate information to ensure it is up to date. Requests will be fulfilled within 28 days of receipt.
Cookies are small text files that are placed on your computer’s hard drive by websites that you visit. They save and retrieve pieces of information about your visit to the website – for example, how you entered the site, how you navigated through the site and what information and documentation was of interest to you. This means that when you go back to a website, it can give you tailored options based on the information it has stored about you on your last visit. There are two types of cookies- session and persistent. Session cookies only last as long as the browser is open so once you close the browser, the cookies will disappear. Persistent cookies store information on your computer for longer- typically up to 3 months. The Balgonie Consultants website may use both types of cookies. At no time will this private information (stored in either cookie type) be shared with third parties who have no right to the information.
Automatic information we collect includes: internet domain form which you access our website, type or version of your browser (e.g. Chrome, Internet Explorer) used to access our site, the operating System (e.g. Windows or Mac) used to access our account), the time and date you access our site, the URLs of the pages you visit, the URL of the website or link you used to access our website. The information here helps us make our site more relevant to you and easier to use. No attempts are made to identify individual users, or user habits.
For more information, visit http://www.allaboutcookies.org. You can set your browser not to accept cookies. The website above tells you how to remove cookies from your browser, however there may be errors in function of our website if you choose this option.
If you do not wish to accept cookies from our website, please leave this site immediately and then delete and block all cookies from this site. Alternatively, you may opt out of receiving information from us by e-mail or post. You can e-mail us at email@example.com.
7. Email Outreach
We may contact other websites via email outreach. We will always include where we acquired an email address and do not use any programs to automate this activity. We do not store any email addresses within any documentation.
8. Other websites
10. Contacting Us
Please contact us if you have any questions, comments or complaints. Also use this email address if you have a removal or correction request, or to be removed from our marketing list.
Balgonie Consultants Ltd
Unit 1, 20 Ridgeway
Donibristle Industrial Estate